16000 Privacy Policy — Data Protection & User Information
This Privacy Policy explains how 16000 collects, uses, stores, and protects the personal information of users who register and use our platform. Your privacy is our priority—please read this document carefully.
What information does this platform collect?
When you register and use 16000’s services, we collect certain categories of information to ensure a smooth and secure user experience. All data collection is transparent and solely for the purposes outlined in this policy.
- Account Information: Full name, email address, phone number, date of birth, and username registered during account creation.
- Payment Information: Transaction details in Malaysian Ringgit (RM/MYR) — including bank name, encrypted account numbers, and transaction records. We do not store credit card information directly.
- Device & Browser Information: IP address, device type, operating system, browser type, and screen resolution are collected automatically for security and platform optimisation purposes.
- Usage Data: Pages visited, session duration, games played, and in-platform navigation patterns are collected to help us improve our service quality.
- Cookies: Small data files stored on your device to maintain your login session, language preference, and personal settings.
What is user information used for?
All information collected by 16000 is used exclusively for the following purposes and will not be used for any other purpose without user consent:
- Processing account registration, login, and user identity verification.
- Processing deposits, withdrawals, and transaction records in MYR.
- Sending important notifications regarding your account, promotions, and platform updates—only if you have agreed to receive such communications.
- Conducting internal analysis to improve platform performance, user interface, and the overall experience.
- Detecting and preventing fraud, duplicate accounts, and suspicious activity.
- Complying with applicable legal and regulatory requirements in Malaysia.
How are cookies and tracking managed on 16000?
The 16000 platform uses cookies and similar tracking technologies to enhance functionality and the user experience. Cookies are small text files that are automatically stored on your device when you visit our platform.
- Session Cookies: Used to maintain your login status throughout a browsing session. These cookies are automatically deleted when you close your browser.
- Persistent Cookies: Saving user preferences such as language selection and display settings so you do not need to reconfigure them each time you log in.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform, enabling continuous improvement.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the 16000 platform.
How secure is your personal data?
16000 takes a serious, multi-layered approach to protecting user data. All personal and financial information is stored using SSL (Secure Socket Layer) encryption technology that meets global industry standards, ensuring that data transmitted between your device and our servers cannot be intercepted by third parties.
- User passwords are stored in hashed form and cannot be read by any platform staff.
- Access to databases containing user information is restricted to authorised personnel only, with access logs audited on a regular basis.
- Security monitoring systems operate around the clock to detect any unauthorised access attempts or data anomalies.
- Payment data is processed through channels that comply with Malaysia's local financial industry security standards.
User information is retained for as long as the account is active or as required to meet legal obligations. Once an account is closed, data will be kept for the minimum retention period prescribed by law before being securely deleted.
Is your information shared with others?
16000 does not sell, rent, or disclose users’ personal information to any third parties for marketing or commercial purposes. Information sharing only occurs under limited, controlled circumstances as follows:
- Payment Service Providers: Required transaction information is shared with authorised payment processors (such as banks and local eWallet providers) to process deposits and withdrawals in MYR.
- Legal Requirements: User information may be disclosed to the relevant authorities where required by Malaysian law, court order, or an official regulatory investigation.
- Fraud Protection: In some cases, minimum necessary information may be shared with security partners to detect and prevent fraud that could affect platform integrity.
Your Rights as a User—What You Can Do
As a 16000 platform user, you have clear rights regarding your personal data. We respect these rights and make it easy for you to exercise them:
- Right to Access: You have the right to request a copy of the personal information we hold about your account. Requests can be submitted through customer support.
- Right to Rectification: If your personal information is inaccurate or out of date, you have the right to request a correction through your account settings or customer support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to data retention obligations required under Malaysian law.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights listed above, please contact the 16000 support team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days.
What if this privacy policy changes in the future?
16000 reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or business practices. Whenever this policy is amended, the "Updated" date at the top of the page will be revised to reflect the latest version.
For significant changes, we will notify users via in-app notifications or their registered email. Continued use of the 16000 platform after any amendments are published will be considered acceptance of those changes.
We encourage users to review this page regularly to stay informed about how we protect your information. If you have any questions about this privacy policy, please don’t hesitate to contact us at [email protected] or via our 24/7 live chat support.